Help and Advice

Please understand that Legate Group is not a debt collection company and is not authorised for debt collection by the Financial Conduct Authority. We will not ask, suggest, insist or demand any money from a hirer in relation to an alleged debt owed to our clients. Should you be experiencing financial difficulties please do not ignore the problem ‚Äď you need to act now.¬†

Independent debt advice can be obtained by contacting organisations that offer free confidential and impartial help and advice. Below is a list of such organisations, some of which regulators recommend. Please be open and honest about your debt situation to enable their trained staff to give you the assistance you need. 

Citizens Advice Bureau

For advice and information on debt and other topics contact your local office or visit www.adviceguide.org.uk 

Money Advice Centre

Speak with a money adviser on 0300 500 5000 or for access to advice, information and money tools visit www.moneyadviceservice.org.uk

National Debtline

For advice and information if you live in England, Scotland and Wales, telephone 0808 808 4000 or visit www.nationaldebtline.org

Money Advice Scotland

If you live in Scotland you can find contact details for debt advice in your local area by telephone 0141 572 0237 or visit www.moneyadvicescotland.org.uk

StepChange Debt Charity

For debt advice throughout the UK telephone 0800 138 111 or visit www.stepchange.org

Advice UK

Telephone 0300 777 0107 or visit www.adviceuk.org

Financial Conduct Authority

For consumer help and guidance telephone 0800 111 6768 or visit www.fca.org.uk

Financial Ombudsman Service

If you have a complaint and you have been unable to resolve it, the Financial Ombudsman Service may be able to help you.  Telephone 0300 123 9123 or visit www.financialombudsman.org.uk

Please state your preferred method of communication.

Our Commitment

We will acknowledge receipt of your complaint within 5 working days of you informing us of a complaint and provide you with the name of the person dealing with your statement of dissatisfaction.

We will notify our client of your complaint.

We will discuss your case with a nominated representative, providing they supply us with a written authority of their appointment to act for you.

We will not charge you to investigate your complaint.

We will notify you of the outcome of our investigation within 5 weeks of your complaint or, if we cannot do so, we will let you know if we need more time to investigate your complaint.¬† If you are not satisfied with our final response and your case relates to a consumer credit agreement, you can escalate the complaint by writing to: ‚Äď

Financial Ombudsman Service, South Quay Plaza, 132 Marsh Wall, London E14 9SR.

Tel: 020 7964 1000

E-mail: complaint.info@financial-ombudsman.org.uk

Website: https://www.financial-ombudsman.org.uk/

Financial Conduct Authority

Website: https://www.fca.org.uk/