Legate Group strives for professionalism and quality in all of its services, acting with honesty and fairness whether you are a client or a customer of a client.  We realise that we may not always take the correct action and that things don’t always go well, particularly when trying to balance the needs of conflicting parties.

The information below tells you how to make us aware that you are dissatisfied and what we will do to resolve your dissatisfaction, if we can, promptly and fairly.

You can call us on 0161 50 50 20 7 or e-mail us at or you can write to us at: –

PO Box 283, Manchester M41 4EQ

Please state your preferred method of communication.

Our Commitment

We will acknowledge receipt of your complaint within 5 working days of you informing us of a complaint and provide you with the name of the person dealing with your statement of dissatisfaction.

We will notify our client of your complaint.

We will discuss your case with a nominated representative, providing they supply us with a written authority of their appointment to act for you.

We will not charge you to investigate your complaint.

We will notify you of the outcome of our investigation within 5 weeks of your complaint or, if we cannot do so, we will let you know if we need more time to investigate your complaint.  If you are not satisfied with our final response and your case relates to a consumer credit agreement, you can escalate the complaint by writing to: –

Financial Ombudsman Service, South Quay Plaza, 132 Marsh Wall, London E14 9SR.

Tel: 020 7964 1000



Financial Conduct Authority